Shipping- Terms and Conditions
Our Free Shipping Offer applies to most areas within Australia.
Some outlying areas will incur a fixed shipping fee and some remote areas may be subject to an additional ‘remote area’ surcharge after checkout. Delivery may not be possible for all products to all areas. Please contact us at firstname.lastname@example.org for more information and a detailed quote if you think you may be within a remote area subject to surcharge.
All shipping carriers used are subject to availability and at Cranky Crocs discretion.
Should you wish to use a particular carrier, you will be subject to the full fee charged by the carrier at the time of booking.
Once your order has been shipped, you will receive a confirmation email with your tracking details.
Please note: The selected carriers delivery policies will apply.
Some deliveries will be deemed with an “authority to leave” unless prior written instructions are given by you, the customer, to us prior to booking. Please email email@example.com for any special instructions. Additional fees may apply.
If Authority to leave is issued, goods are left at your risk and Cranky Croc nor the carrier will be held liable for any theft, loss or damage to the goods.
Some deliveries may require a signature. If no one available to sign, additional fees may apply to re-deliver.
Shipping and delivery times are estimates only. Cranky Croc accepts no responsibility for any delays or issues with shipping or delivery.
Pick up at your local stockist is available free of charge but is subject to stock availability at chosen stockist. You will receive email advice if pick up is not available due to stock inadequacies. Shipping will then be made available free of charge or at the fixed rate depending on your area.
The free shipping offer and/or fixed shipping fee may be revoked or subject to change at any time without notice.