Free shipping is *‘to most areas within Australia’. Some outlying areas will display fixed rates in cart and some remote areas may be subject to further remote area surcharges after checkout.  Please see Shipping terms and conditions for full details, or email us at support@crankycroc.com.au for a comprehensive quote.

It sure is!

Swags made from canvas will require the canvas to be seasoned before use. It requires wetting the canvas multiple times and allowing it to dry out completely in between.  Remove your mattress and close all windows and zips. Get the hose out and give it a spray, paying particular attention to the seams. Let it dry out completely and then give it another go.

This allows the fibres of the canvas to expand and contract, sealing any tiny holes in the seams that were made during manufacture. It is essential to ensure your swag is completely waterproof.

Remove dirt with a soft brush and cold water if necessary.  Do not use soap, detergents, petrol, oils or solvents.  Ensure your product is completely dry before packing away.

Condensation is a natural occurrence in cold weather. In confined areas like swags and tents the body releases more moisture than the canvas can dispose of. To minimise the chance of condensation, we recommend slightly opening the window of the swag or tent to enable airflow on cold nights.

All our products have a 12 month warranty*  Please see the warranty conditions below for further details.

If you have a warranty issue shoot us an email at support@crankycroc.com.au and we will work with you to get it sorted for you asap!

We want you to be happy with our gear as we are!  If you are not absolutely stoked with your purchase get in touch with us.  You may be eligible for a refund or exchange as long as it hasn’t been worn or used and is returned to us in its entire packaging, in resaleable condition, within 14 days.  All shipping and insurance costs are up to you though and we can’t give you a credit on any of that.    

Email us at support@crankycroc.com.au and we can go through the process with you.  

If your product has a manufacturing fault under warranty, please refer to our warranty conditions.

Warranty Period:

Cranky Croc Camping offers this voluntary 12-month warranty from date of purchase against manufacturing defects in products supplied by it.

Please return to place of purchase. If this is online, please contact us via email. Please attach photos and as much information about the problem so we can promptly assist.

Please retain your proof of purchase to assist with your return.

Under normal usage conditions, this warranty covers;

• Any defect in design or manufacture which results in the product failing to perform substantially as described; and
  • We will either repair or replace the product at our discretion.

The warranty does not cover:

Damage resulting from improper use.
Damage caused by faulty installation or modification made during installation.
Damage caused by mould, insects, animals, misuse, incorrect operation, adverse weather, accidents and fair wear and tear.
Costs, losses or charges: of removing and reinstalling the product, for travel and /or other expenses due to customer’s remote location, for transport and damage in transit, directly or indirectly associated with the product failing to operate.

*Important information relating to your rights under Australian Consumer Law.
This voluntary warranty is provided in addition to your other rights and remedies under the Australian
Consumer Law and does not exclude, restrict, modify, limit or override your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Check out our stockist’s page for a stockist near you.

Chuck Oscar an email.  He’s the brains of this outfit and will do his best to answer all your questions.  support@crankycroc.com.au